Public information and standards
Harris Grant Properties CIC operates with a commitment to transparent, responsible governance and high standards of service. Detailed operational policies are maintained as controlled internal documents.
This central repository sets out the key principles governing our supported accommodation and independent living services across the East Midlands. Statutory policies protect resident safety, safeguard rights, guarantee accessibility, and provide clear routes for feedback.
Central policy registry
Key regulatory frameworks and user rights information available for public review.
Safeguarding Policy
Protection procedures, escalation channels, and safety protocols for residents and staff.
Complaints Procedure
Transparent feedback mechanisms, formal resolution stages, and statutory ombudsman guidance.
Equality, Diversity & Inclusion
Standards ensuring dignity, fair access, and respectful treatment across all community settings.
Privacy Notice
Data handling, retention periods, and lawful processing under UK GDPR regulations.
Cookie Policy
Essential site analytics, technical cookies, and individual preference controls.
Accessibility Statement
WCAG 2.1 standards, screen reader compatibility, and alternative format availability.
Statutory and operational requests
Commissioning local authorities, healthcare partners, and residents may request unredacted operational governance manuals or alternative accessible formats directly from our compliance office.
Frequently asked questions
Clear answers on referrals, accommodation criteria, and daily support across Nottingham and surrounding areas, and the wider East Midlands.
Complaints procedure
We welcome constructive feedback to keep improving our accommodation and person-centred support. Every concern is received with respect, investigated fairly, and addressed without prejudice to your tenancy or support.
Our multi-stage review process
- 1Stage 1: Acknowledgment & Informal ReviewWe log your complaint within 2 working days and seek an informal, practical resolution with your support lead where possible.
- 2Stage 2: Formal InvestigationIf unresolved, an independent senior manager examines the facts, records statements, and provides a full written response within 10 working days.
- 3Stage 3: Director Review & External GuidanceFinal internal review by the executive team. We also outline how to signpost your concern to statutory partners or housing ombudsman services if needed.
Please avoid including unnecessary sensitive details (such as detailed medical diagnoses or unrelated third-party personal information) unless directly relevant to your complaint. All details submitted are treated confidentially under our data privacy standards.
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East Midlands Community Standards
Our homes in Nottingham and surrounding areas are designed around shared dignity, individual care, and open opportunities for every resident.
Dignity and fairness in every home
At Harris Grant Properties CIC, we believe every adult deserves safe accommodation and genuine respect. We actively build a culture where differences are valued, background is never a barrier, and every tenant receives support tailored to who they are.
promoting equality and inclusion
Every resident, partner, and colleague is valued as an equal member of our shared community.
treating people with dignity and respect
We listen carefully and honour each individual's lived experience with genuine courtesy.
providing fair access to services
Referrals and tenancy support remain transparent, equitable, and open to all qualifying adults.
considering individual circumstances and needs
Our practical support plans adapt around personal backgrounds, physical requirements, and wellbeing goals.
challenging discriminatory behaviour
We uphold zero tolerance for prejudice, unfair treatment, or exclusion in our homes and workplaces.
promoting a respectful environment
Creating peaceful, safe residential spaces where everyone feels comfortable, secure, and heard.
supporting inclusive working relationships
Collaborating closely with local authorities, support workers, and healthcare teams on an equal footing.
Privacy notice
How Harris Grant Properties CIC collects, safeguards, and respects your personal and referral information in supported accommodation services across the East Midlands.
Overview & regulatory framework
Applicable to all referrals, tenancies, support programmes, and partner communications.
1. Who we are and our role
Harris Grant Properties CIC operates as a registered Community Interest Company delivering supported accommodation and independent living pathways for adults aged 21 and over across the East Midlands.
Under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Harris Grant Properties CIC acts as a Data Controller for the personal information collected from prospective residents, current tenants, referrers, local authority partners, and community stakeholders. We are dedicated to upholding the highest standards of transparency, confidentiality, and respect in all processing activities.
2. Types of personal and referral information collected
We only collect personal information that is strictly necessary to assess eligibility, provide safe accommodation, and deliver tailored independent living support.
This information may include: full legal name, date of birth, contact details, emergency contacts, national insurance number, housing and tenancy history, financial assessment details, and relevant professional references. In order to carry out our supportive function, we also receive formal referral documentation submitted by local authorities, NHS trusts, housing officers, or third-sector caseworkers.
3. Legal bases and methods of use
We process your data strictly under lawful conditions defined within Article 6 of the UK GDPR.
Our primary legal bases include: Performance of a Contract (administering tenancy agreements, occupancy licences, and support plans), Legal Obligation (statutory reporting, health and safety regulations, and housing law compliance), Vital Interests (protecting the life or physical safety of a resident or another individual in emergency situations), and Legitimate Interests (evaluating service efficacy, property maintenance, and community safety where not overridden by individual rights).
4. Handling of sensitive referral records (Special category data)
Referrals frequently contain special category personal data relating to health, care needs, or vulnerability.
In accordance with Article 9 of the UK GDPR and Schedule 1 of the Data Protection Act 2018, special category data (including physical or mental health details, disability support requirements, and safeguarding history) is processed under specific statutory exemptions. These include the provision of health or social care support, safeguarding of vulnerable adults, and explicit consent where provided during the initial referral assessment.
5. Information sharing with statutory and partner agencies
We never sell, rent, or commercialise personal data. Information is shared strictly on a confidential need-to-know basis with trusted partners.
Where essential to resident welfare, tenancy maintenance, and statutory requirements, records may be shared with: referring local authority housing departments, adult social care teams, community healthcare providers, emergency services (police, ambulance, fire service) in critical incidents, and contracted property maintenance contractors who uphold signed confidentiality agreements.
6. Data storage, retention, and security safeguards
Personal records are protected using robust technological and physical safeguards designed to prevent unauthorised access, alteration, or disclosure.
Electronic data is stored on encrypted, access-controlled UK-based cloud servers. Physical documentation is held in secure, locked premises with restricted staff access. We retain records only for as long as necessary to fulfil contractual and regulatory obligations, typically up to six years following the conclusion of a tenancy or referral, after which data is securely destroyed.
7. Individual statutory rights under UK GDPR
You retain clear statutory rights over your personal data that can be exercised free of charge at any time.
Your rights include: the right to be informed about how your data is used; the right of access to copies of your personal records; the right to rectification of inaccurate or incomplete information; the right to erasure ('right to be forgotten') where retention is no longer legally required; the right to restrict processing; and the right to object to processing based on legitimate interests.
8. Concerns and the Information Commissioner's Office
You have the statutory right to raise a data protection inquiry directly with us or lodge a formal concern with the national supervisory authority.
If you have any questions regarding how your records are handled, or wish to exercise any statutory right, please contact our Data Protection Lead at admin@hgpropertiescic.co.uk. If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK independent body set up to uphold information rights.
Exercising your rights or lodging a concern
If you have questions about how your referral or tenancy records are stored, wish to update your details, or want to make a formal data rights request, our team is directly contactable.
Accessibility Statement
Harris Grant Properties CIC is committed to ensuring our supported housing details, eligibility guidance, and referral resources are fully accessible to prospective residents, carers, local authority partners, and caseworkers across the East Midlands.
Our accessibility commitments
We design and test this website against the Web Content Accessibility Guidelines (WCAG 2.1) Level AA standards, incorporating practical measures to maintain dignified, effortless reading for everyone.
Plain everyday language
We avoid administrative jargon and keep all referral, tenancy, and support guidance clear, direct, and straightforward.
Structured hierarchical headings
Logical document structures (H1 through H4) allow screen reader users and assistive software to navigate sections quickly.
Readable font sizes and spacing
Generous line-heights, comfortable body text floors, and scalable typography adapt smoothly to browser zoom up to 200%.
Comprehensive alt text on imagery
Every resident photography asset and floorplan carries descriptive, meaningful alternative text rather than decorative filler.
High WCAG AA/AAA colour contrast
Deep slate-teal text on warm off-white grounds guarantees robust visual separation for visitors with varying sight abilities.
Visible focus rings and clear forms
High-visibility outline rings assist keyboard-only navigation across every link, tab trigger, and contact input field.
Seamless assistive device support
Clean, responsive layouts preserve logical tab order and prevent horizontal scrolling across tablets, phones, and speech tools.
Technical Standard
WCAG 2.1 Level AA & AAA Targets
Governing Body
Harris Grant Properties CIC
Coverage
Nottingham & Surrounding Areas, East Midlands
Last Reviewed
Quarterly Statutory Verification
Email Enquiries
admin@hgpropertiescic.co.ukTelephone Support
0115 874 2635When contacting us, please let us know:
- The web page or document reference
- Your preferred text format or assistive requirement
- The best telephone number or email address for response
Available during office hours. We aim to respond to alternative format requests within two working days.
Feedback & Escalations
We welcome comments on the usability of our website. If you encounter any barriers or consider that we are not meeting accessibility requirements, please reach out so our operations manager can resolve the issue.